Available 24 hours a day, 7 days a week to ensure your customers always have a contact
Contact Center Services
Contact Resolution provides telephone answering services staffed around the clock with our highly-trained professionals empowered to represent your brand and resolve your customers' needs. We understand our client's desire to make their customers feel important and cared for. Unlike automated technology solutions utilized by some services, we believe your customers deserve a friendly, responsive person making each and every contact. At Contact Resolution, our goal is to resolve your customer's needs and make their first contact, their only contact.
The following features are available and can be customized for your specific business process requirements:
Your Callers Won't Know It's Us
Scripted procedures to ensure our service is an extension of your business
Not Only In English
Bilingual professionals to serve your diverse customer base
You Get The Message Now!
Instant message delivery through multiple modes guarantee you know your customers’ needs
Call Forwarding
Call routing capability allows you instant access to your customers
Set Appointments
Appointment scheduling to maximize your productivity
Are Your Customers Satisfied?
Conduct customer satisfaction surveys to provide insight into your customers’ expectations
Specialized Handling Procedures
Industry-specific contact handling procedures to address the unique needs of specialized professions