Contact Resolution provides customized contact services to meet a wide range of your inbound business process needs. We understand there are times when our client's business requires processes that are not core to their operations. At Contact Resolution, we believe our client's should focus on doing what they do best and let us utilize our unique approach to contact services.

• Outstanding first call resolution percentage
• Available 24 hours a day, 7 days a week to ensure your customers always have a contact
• Scripted procedures to ensure our service is an extension of your business
• Bilingual professionals to serve your diverse customer base
• Instant message delivery through multiple modes guarantee you know your customers' needs
• Call routing capability allows you instant access to your customers
• Industry-specific contact handling procedures to address the unique needs of specialized professions