Contact Center Services
Contact Resolution provides customized contact services to meet a wide range of your outbound business process needs. We understand the importance of proactively engaging with your customers to build trust and loyalty as you seek a lifetime of customer value. At Contact Resolution, we believe we can help our client's develop that lifetime relationship by utilizing our unique approach to contact services.
Customer Outreach
- Appointment scheduling
- Appointment reminders
- New customer outreach
- Customer satisfaction surveys
Sales Outreach
- Lead generation
- Up-sell
- Cross-sell
- Promotion or incentive campaigns
Other Outreach
- Fundraising
- Compliance verification
- Surveys
- Other Needs
Features
- Process designed with appropriate return on investment (ROI) considerations
- Scripted procedures to ensure our service is an extension of your business
- Bilingual professionals to serve your diverse customer base
- Predictive and flexible dialing capabilities
- Customized, personal message delivery for unavailable contacts
- Industry-specific contact handling procedures to address the unique needs of specialized professions
- Frequent ROI reporting